60% of U.S. adults say they’ve used ChatGPT for advice or information. Obviously there are other AI's out there like Grok on X or Gemini on Google. But this survey was specifically about ChatGPT.
Of those who’ve used it, 70% say they found the advice helpful
Topics people trust the AI tool with most include career advice, educational support and product recommendations. 34% say they actually trust ChatGPT more than a human expert in at least one area.
Only 11.1% think ChatGPT will improve their personal finance situation.
When asked if ChatGPT will do more harm or good to humanity, only 14.1% strongly agree it will benefit humanity.
"Most people are open to using ChatGPT for advice—and over a third even say they trust it more than a human expert,” explains lead researcher Aaron Winston. “But when it comes to high-stakes decisions involving legal, financial, or medical matters, most still prefer real-world professionals. It's a sign that while AI is gaining ground quickly, trust is still tied to context."
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