In 2019 Cricket writer Peter Lalor was in Manchester England at the Malmaison hotel . He decided to have a bottle of beer at the bar. The Deuchars IPA was 5.50 pounds.
"I didn’t have my reading glasses when she presented me with a bill for the beer and when she had some problems with the machine I didn’t think much of it, but it was eventually resolved. I said I didn’t want a receipt and she went to leave. Something, however, made me ask: 'How much did I just pay for that beer?' She checked, covered her mouth, started to giggle and refused to tell me, saying only there had been a mistake and she would fix it. She kept giggling, I told her it needed to be fixed and fixed right now. She ran to get her manager who took the situation far more seriously and went about attempting to arrange a refund. She told me somebody would be in contact."
The bill was for 550,000 pounds which translated to almost $100,000!
After waiting for a while to be contacted by the bar, he said his account was charged $99.983.64 for one beer, which included a transaction fee of $2,499.59. “The fee has been refunded but not the larger amount,” he said.
The hotel says "We are currently carrying out an investigation into what took place".
3 years later! They're still investigating how to refund this guy his 100k? This is the worst customer service I have heard of. And that credit card company sucks too!
Peter must be rich because he's still cracking jokes about it. "It’s a good beer. The original version of it won a heap of awards, including the Supreme Champion Beer of Britain. But if you are thinking that no beer is worth the best part of 100,000 dollars, then I am inclined to agree with you."