You Need To Request Concert Tix Refund If It Was Cancelled Due To COVID 19

You may assume that if a concert you had bought tickets to was cancelled due to the coronavirus quarantine then the promoter would automatically refund your money. There's an old warning about never assume because if you break the word down it makes an Ass/U/Me.

Promoter AEG is automatically refunding fans for canceled concert, as is smaller company, AXS, but if you have tickets to a Live Nation show, that’s another story.

Even if a tour is canceled, Live Nation is requiring ticket holders to request a refund. They also have the option of getting a credit from the venue for a future concert, through the “Rock When You’re Ready” promotion, which will give them up to 150 percent of their ticket value in “concert cash.” They can also donate their tickets via Live Nation’s Hero Nation. Live Nation’s new policy starts May 1st, and at that point ticket holders will have 30 following a tour cancellation to make a decision about heir ticket.

A show postponement is another story also. AEG is giving fans 30 days to request a full refund if a show has already been rescheduled to a new date. If a show hasn’t been rescheduled, but isn’t canceled yet, folks can’t request a refund until the new date is announced, and once a date is confirmed they will then have 30 days to request their money back. Those who want to attend the new date simply have to hold on to their original tickets.

The postponement policy for Live Nation is similar, although fans will still have the option to get “concert cash” instead through the “Rock When You’re Ready" program. If a fan simply attends he rescheduled date, they will also get $15 or $20 (depending on the venue) in Live Nation Concert Cash for every ticket used.